Q: Where can I go for live help?
A: To receive live technical support 24 hours a day, every day but Christmas, dial phone support at 877-471-5632 or email supportservices@loislaw.com.

Q: Where can I go for online help?
A: Online help is available by clicking Help at the top right corner of the TeachingLaw.com screen. You can search for help topics by subject, alphabetically, or through the search feature.

Q: What do I do if I can't remember my password?
A: If you do not remember your password, contact technical support (see number 1 above for contact information) to have it reset. When requesting a new password, be prepared to give your product registration number for verification purposes.

Q: What do I do if I can't remember my user ID?
A: Your user ID is the same as your email address. If you are us having trouble logging in and your password is correct, contact technical support (see number 1 above for contact information).When requesting help for user ID issues, be prepared to give your product registration number for verification purposes.

Q: Can I access TeachingLaw.com from any computer?
A: Yes, as long as the computer has Internet access and it meets the minimum systems requirements outlined in the online help section of TeachingLaw.com. In order to login, you need to enter your user ID and password.

Q: What do I do if I am having trouble accessing TeachingLaw.com on the web?
A: If you are having trouble accessing TeachingLaw.com on the web, first verify that you have a solid Internet connection. Be sure the light on your modem or DSL box is on. If you are using a wireless connection, double click on the wireless icon in the systems tray to check the connection strength. If you have verified that your Internet connection is stable, try clearing your cache:

• Go to Tools > Internet Options.
• Under the Temporary Internet files heading, click the Delete Files… button.
• When the Delete files pop-up box appears, click the Delete all offline content checkbox.
• Click OK.

Q: How do I print or download content from TeachingLaw.com?
A:Content within the TeachingLaw.com Web site, including coursebook text, quick reference sheets, checklists, and class exercises, is available in downloadable PDF format. Click Quick Links in the top navigation and select Downloads.

Q: My professor uploaded an assignment but it has not appeared in my folder. What do I do?
A: If your computer has been on the same page in TeachingLaw.com, assignments may not appear until you click the Refresh in your browser. If you have verified that your professor uploaded the assignment, follow the steps in number 4 above to clear your cache.

Q: Can my professor view the results of my quizzes?
A: Only you are able to view the results of your quizzes. Remember, you can take all quizzes as many times as desired.

Q: Can my professor view the results of my annotated samples?
A: Only you are able to view the results of your annotated samples. Remember, you can study with the annotated samples highlighters as often as desired.

Q: Can my professor view the results of my annotated self-assessments?
A: Yes, your professor can view the results of your self-assessments. Remember, you can take all self-assessments as many times as desired. Your professor is able to see the result of each instance.

Q: Is there a place I can go to take a class on how to use TeachingLaw.com?
A: Currently, TeachingLaw.com does not offer a class for using the software. However, the complete online help guide serves as a comprehensive manual for getting you started and working with all aspects of the application. For additional help or questions, contact our technical support department (see number 1 above for contact information).

Q: Where can I find information about other Aspen Publishers products?
A: For information about Aspen Publishers products, including study aids and productivity software, eBooks, and print study aids, visit http://lawschool.aspenpublishers.com/ law_students/.

Q: Where can I send TeachingLaw.com product feedback and ideas for future enhancements?
A:Aspen Publishers invites you to share feedback about your experience with TeachingLaw.com this semester. Email us to let us know what you think about the online coursebook.